Privacy Policy

1. General Information

We – Synix GmbH – take the protection of your personal data very seriously. We treat your data confidentially and in accordance with applicable data protection laws, particularly the Swiss Data Protection Act (revDSG) and – where applicable – the EU General Data Protection Regulation (GDPR).

This privacy policy informs you about what personal data we collect, how we use, share, store, and protect it.

2. Responsible Party

Synix GmbH
CHE-292.379.033
Zum Weinberg 2
8537 Nussbaumen
Switzerland
Email: in**@*********re.ch

3. Collection and Processing of Personal Data

We collect and process personal data when you:

visit our website (e.g., IP address, browser used, access time),

create a customer account or shop as a guest,

place an order (e.g., name, address, email, payment details),

subscribe to our newsletter (if offered),

use our website, which may activate technically necessary cookies and analytics tools.
Payment information, such as payment method used, transaction number, payment status (no complete credit card numbers, as these are not stored by us)

4. Purposes of Use

Data processing is carried out for the following purposes:

to provide and optimize our online shop,

to process orders and payments,

for customer communication and support,

to analyze user behavior and improve the website,

to comply with legal obligations,

for marketing purposes, where legally permitted or with your consent.

5. Legal Basis

The processing of your data is based on:

your consent (Art. 6(1)(a) GDPR, where applicable),

contract fulfillment (Art. 6(1)(b) GDPR),

legal obligations (Art. 6(1)(c) GDPR),

our legitimate interest (Art. 6(1)(f) GDPR), such as improving our services.

6. Sharing Data with Third Parties

We only share data when necessary for contract fulfillment or when legally required. This includes:

payment service providers (e.g., TWINT, credit card providers),
shipping and logistics partners,
hosting and email service providers (e.g., Cyon),
providers of analytics tools and marketing platforms,
authorities as required by law.

All third-party providers are obligated to comply with data protection regulations. Transfer to third countries only occurs with appropriate safeguards in place.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide functionality, improve user experience, and collect statistical data. This may include tools from third-party providers such as Google, Meta, Pinterest, TikTok, or similar marketing and analytics platforms.

You can restrict or disable the use of cookies in your browser settings at any time. This may limit the functionality of our website. Where required, we will ask for your consent before using certain cookies and tracking tools through our cookie notice.

8. Payment Processing

Payment processing is handled by certified third-party providers (e.g., WooCommerce Payments, Payrexx, TWINT). The respective privacy policies of these providers apply. Payment data is transmitted exclusively in encrypted form.

9. Storage Duration

We store personal data only as long as necessary for the stated purposes or as required by legal retention obligations.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from loss, misuse, unauthorized access, or disclosure. Our website uses SSL/TLS encryption for secure data transmission.

11. Your Rights

As a data subject, you have the right – under legal conditions – to:

request information about your stored data,
request correction of inaccurate data,
request deletion of your data,
request restriction of processing,
object to data processing,
request data portability.

Please contact us at in**@*********re.ch.

If you are resident in the European Economic Area (EEA), you also have the right to lodge a complaint with a data protection authority.

12. Notice on International Data Transfers

Data may be transferred to and processed in countries outside Switzerland and the EEA, in particular by service providers we have engaged, especially in the USA. We ensure that an adequate level of data protection is guaranteed in accordance with applicable law (e.g. standard contractual clauses).

13. Children and Minors

Our website and services are not directed at children under 16 years of age. We only process personal data of children with the consent of their legal guardians. If we become aware that personal data of a child has been processed without this consent, we will delete it immediately.

14. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. The current version is published on our website. Changes take effect upon publication on the website.

15. Contact

If you have questions or concerns about data protection, please contact:

Synix GmbH
Zum Weinberg 2
8537 Nussbaumen
Switzerland
Email: in**@*********re.ch

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